Refund Policy

Refund Policy – Zanvy Bags

At Zanvy Bags, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Refund
You may request a refund if:

  • The item received is damaged or defective

  • You received the wrong product

  • The product is unused and in its original condition with packaging

2. Refund Request Time
Refund requests must be made within 7 days of receiving your order.

3. Non-Refundable Items

  • Used or damaged items (not caused during delivery)

  • Items without original packaging

  • Sale or discounted items (unless defective)

4. Refund Process

  • Contact our customer support team with your order details and reason for refund

  • Share clear pictures (if the item is damaged or incorrect)

  • Once approved, you will be guided through the return process

5. Refund Method

  • For Cash on Delivery orders, refunds will be issued via bank transfer or mobile wallet

  • For prepaid orders, refunds will be processed back to the original payment method

6. Processing Time
Refunds are typically processed within 5–10 business days after we receive and inspect the returned item.

7. Shipping Costs

  • Shipping charges are non-refundable

  • Customers may be responsible for return shipping costs unless the issue is from our side

For any questions or assistance, feel free to contact our support team. We are always here to help!

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